VBO SERVICE — Uber Eats Disputes Desk

How It Works

Same proven workflow customized for Uber Eats.

We collect Uber Eats admin credentials (and 2FA if enabled), create a private Slack channel, and add your dedicated dispute managers.

Every day we pull returns/adjustments/chargebacks from your Uber Eats portal. Each loss-tagged order is queued instantly.

Per order we compile POS/receipt data, prep timestamps, itemization, and handoff proof then file with the correct reason code.

We track case IDs, follow up pendings, and appeal denials with added evidence so valid claims don’t get dropped.

Wins post to your recovery ledger and Slack. We summarize daily savings and roll them into your next payroll view.

High-loss categories we attack daily to protect your revenue.

Missing/Incorrect Items — item not missing; we attach POS, make sheet, and bag seal proof.

Customer Fraud/Abuse — repeat claimers, pattern flags; consolidated evidence and escalation.

Late/Cancelled After Prep — food ready on time; courier delay/cancel ≠ merchant fault.

Quality/Temperature Claims — documented prep & handoff times + packaging photos.

Fee/Adjustment Errors — mismatched totals, duplicate credits, wrong adjustments.

Courier Issues — wrong pickup/no show; event logs to remove liability.

Daily Dispute Queue — every loss-tagged order filed same day.

Recovery Dashboard — wins, pending, denials, and $ recovered.

Slack Updates — per-case notifications in your private channel.

Weekly Summary — top reasons, trends, and prevention notes.

We’ll connect, pull your backlog, and begin daily recoveries—so the next payroll shows real profit.