VBO SERVICE — DoorDash Disputes Desk

How It Works

The exact workflow you described translated into a tight, daily process.

01

Secure Access Setup

We collect DoorDash admin credentials (and 2FA if enabled), set a private Slack channel, and restrict access to your assigned dispute managers.

02

Daily Order Intake

Each day we pull all returns/adjustments/chargebacks from DoorDash. Every loss-tagged order is queued automatically for review.

03

Evidence & Filing

For each case we compile POS/receipt data, order timeline, itemization, and any supporting proof, then file a precise dispute with the correct reason code.

04

Chase, Appeal, Escalate

We track case IDs, follow up pending, and appeal denials with additional evidence so legitimate claims don’t slip through.

05

Recovered $ → Your Bottom Line

Wins are logged in your recovery ledger and posted in Slack. We summarize daily savings and roll them into your next payroll view.

What We Dispute (DoorDash)

High-frequency loss reasons we attack daily—so you keep the revenue you actually earned.

Missing/Incorrect Items — item wasn’t missing; proof with make-sheet, POS, and timestamps.

Customer Fraud — repeat claimers and suspicious patterns; we escalate with consolidated evidence.

Late/Cancelled After Prep — food was ready on time; driver delay/cancel is not merchant fault.

Temperature/Quality Claims — documented handoff, bag seals, and prep times used to contest.

System Chargebacks — mismatched totals, double charges, unverified credits; corrected via case with attachments.

Dasher-Related Issues — no-show/incorrect pickup; we align order events to remove liability.

What You Receive

Daily Dispute Queue — every loss-tagged order filed the same day.

Recovery Dashboard — wins, pending, denials, and dollars recovered.

Slack Updates — per-case notifications in your private channel.

Weekly Summary — reasons, patterns, and prevention notes for ops.

DoorDash Disputes Desk for Restaurants